After sales service process
01
Communicate with customer service about the problems to be solved
Within the three guarantees period, the products confirmed to need after-sale intervention shall be sent back to the factory
02
The manufacturer confirms the product problems and gives solutions
03
The customer confirms the after-sales service content, evaluates it, and ends the service
04
Battery replacement standard
Replacement method of lithium battery (Note: excluding accessories): the lithium battery package meeting the replacement conditions shall be replaced with new lithium battery and turnover lithium battery of the same mode
Replace lithium battery
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Lithium battery from the beginning of the warranty period to (48V series capacity 20Ah and below lilord series products and civil lilord series products); (benhu series and commercial 48V series Lilord series products with a capacity of more than 20Ah) meet the identification standards, and will be replaced with new lithium batteries.
Spare lithium battery
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Lithium batteries shall be used for 1-18 months from the start date of warranty period (within 25-39 months for B-series products with 48V series capacity and below and B-series products for civil use); (within 19-27 months for a series and commercial B-series products with a capacity of more than 20Ah), and the echelon utilization products shall be 1-18 months. If the lithium battery is equipped with the conditions specified in 3.2 of this standard, the turnover lithium battery shall be replaced. The warranty period of the turnover lithium battery is 12 months.
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